Bilingual Family Support Specialist

Overview of Responsibilities
The Family Support Specialist (FSS) will be bilingual in English and Spanish and is responsible for initiating and maintaining regular weekly, bi-monthly, monthly and quarterly home visits with families assigned to their caseload. Each visit occurs on the floor and will last a minimum of one hour. The FSS’s role will be as a supportive partner who facilitates a secure attachment relationship between parent and child. FSS will use intervention strategies that are strength-based, family centered and designed to establish a trusting relationship between FSS and parent(s). FSS will also assist families in enlarging their support system; increase their ability to problem-solve and establish and accomplish short-term goals. The FSS reports to the Program Manager or Clinical Supervisor.

Specific Responsibilities

1. Direct Service:
• Visit with each level one family for at least one hour per week
• Provide emotional support and use active listening skills during visits
• Prepare and facilitate home visits using all components of the GGK curriculum.
• Support positive parent-child interaction and a secure attachment relationship between parent and child.
• Make referrals to community resources
• Model and teach families effective problem-solving skills
• Support families to engage in appropriate preventive medical care for themselves and their children.
• Keep regular visit schedule with families based on their level
• Maintain a professional, supportive relationship with families throughout the course of service
• Maintain confidentiality and respect for each parent and child as unique individuals.

2. Indirect Service:
• Establish a case plan with goals, objectives, and activities with supervisor.
• Attend Family Support Worker training sessions and GGK training
• Participate in individual weekly reflective supervision ( minimum 1 ½ hour)
• Participate in monthly Reflective Consultation Groups
• Attend monthly in-services and trainings
• Assist in planning and implementing group activities for families.
• Notify supervisor of any concerns regarding child abuse reports, families missing visits, potential problems, safety issues and any other questions regarding the program

3. Program Implementation:
• Complete all necessary documentation within the time frame indicated in the program policy
• Complete visits with families or transfer family to another visitor before terminating employment.
• Keep scheduled visits with families and let them know if you will be late or need to reschedule.
• Commit to 40 hours per week, with the possibility of a non-traditional work hours. (i.e. visits that occur after 5 PM)

4. Other responsibilities:
• Attend monthly staff meetings
• Assist in special projects, fundraisers and office duties as needed
• Other duties as assigned by supervisor.

Selection Criteria
• Have reliable transportation (mileage rate and reimbursement)
• Must be willing to work in Clarke, Oconee, Madison, and Oglethorpe Counties
• Experienced in working with families with children 0-5 years of age
• Knowledge of normal child growth and development and parent-child relationships
• Ability to provide services that are strength-based and family centered even in a chaotic and stressful family environment.
• Ability to learn and practice basic supportive skills while maintaining personal and programmatic boundaries
• Non-judgmental and accepting of diversity
• Knowledge of community resources and supports
• Able to function with long-term, on-going projects and assignments, does not need immediate feedback or results for personal validation
• Strong interpersonal skills and able to relate to individuals who may not share basic commonality, including value system and behavior norms.
• Believes in and can advocate for nurturing, nonviolent discipline of children.
• Experienced in working with culturally diverse communities and families and able to be culturally sensitive and appropriate.
• Demonstrates good writing and organizational skills.
• Proficient use of computer and other software programs.


• Minimum of a high school diploma or equivalent with three years’ experience. Bachelor’s degree in Social Work, Counseling, Psychology, or other related field is preferred.
• Experience in working with or providing services to children and families
• An ability to establish trusting relationships
• Acceptance of individual differences
• Experience and willingness to work with the culturally diverse populations that are present among the site’s target population
• Knowledge of infant and child development
• Open to reflective practice (i.e. has capacity for introspection, communicates awareness of self in relation to others, recognizes value of supervision, etc.)
• Infant mental health endorsement level I or II preferred
• Bilingual in English/Spanish required.


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